http://www.levif.be/s/r/c/621827 via @LeVif
http://l.leparisien.fr/s/pVeb via @LeParisien_Eco
Traditional delivery will account for the remaining ~ 20 percent of all items: big B2B customers with high drop factors (i.e., the number of parcels dropped per stop/recipient) and often special delivery requirements (e.g., hanging goods) will favor mostly human delivery as we know it today. The same is true for e-grocery delivery, as people will still want crates to be carried up to their apartments and returns to be handled directly.
à lire en page 7 & 18